Interaction Design • AI-Accelerated Design • Enterprise UCaaS
Streams.AI Redesign
Duration
3.5 months
Tools
Figma • Figma AI • Claude • ChatGPT • Lovable • Perplexity
01
Problem
PanTerra Networks had a decade-old UCaaS platform where three design eras coexisted in a single product. Poor information hierarchy, inconsistent patterns across 9 modules, and zero accessibility made the platform frustrating to use and expensive to maintain. 45% of support tickets began with "where do I find..."
02
Objective
Redesign all 9 modules across web, desktop, and mobile from first principles
Build a unified design system that scales and enforces consistency by default
Use AI-accelerated workflows to compress delivery without sacrificing design quality
03
Outcome
Delivered in 3.5 months against a 7-month plan. Task completion rose from 54% to 88%, time on task dropped by 52%, and WCAG AA compliance went from 34% to 98%. A 140-component design system now serves as a single source of truth across all platforms.
04
Process
Competitive analysis → UX audit → Defining Persona → Information architecture → Design ideation → UI design → Design system → Conversational UI design → Enhancing the UI → UX writing → Usability testing → Dev handoff → Team leadership